All of our stocked products including ‘ready-to-go floors’ and accessories available to return if you have changed your mind.

All returns and cancellations under this right must conform to the guidelines laid out in the Office of Fair Trading’s Consumer Contracts Regulations. Find out more here.  

For your return to be accepted, please ensure that it is packaged in the same condition it was received in. We cannot accept returns that have been damaged, opened or used.  

If you need to return your goods, you can do so up to 28 days after receiving them. Just reach out to our Customer Service team via our online returns portal within 14 days of getting your order—they’re here to help and will guide you through the process.

The majority of our wood floors are made to order and are therefore non-refundable. This is because the flooring has been crafted specifically for you and cannot be resold.

We offer a highly comprehensive sample service and strongly recommend that samples are ordered to make sure that you are happy with your flooring choice before you place your order. You can order up to 3 colour swatches completely free of charge. We can also produce a sample of your bespoke floor for a small charge of £15. These extra large samples will be in your chosen colour, grade, texture and finish, so that you can be 100% confident in your choice, before making your purchase.