Privacy

When Do We Collect Information About You?

We gather data each time you interact with our website. This includes making a purchase, requesting a sample, or inquiring about a product.

Why Do We Collect Data?

We collect data to provide you with the service you deserve. By gathering data, we gain a deeper understanding of our customers, enabling us to enhance the quality of our services and better address your needs. This information helps us inform you about special offers, request your feedback and reviews, and send you subscribed content such as our newsletter.

Most importantly, data collection allows us to engage effectively with our customer base and recognize when you re-engage with our services.

Rest assured, we only process personal data directly relevant to these purposes and will never share your information with any third party.

What Type Of Information Do We Collect? 

The personal data we collect can include the following:  

• Your full name  
• Your billing and/or delivery address 
• Your home and/or mobile telephone number 
• Your email address 
• How you use our website 
• Your payment details 
• Your IP address 

Please be aware that when you make a purchase from us, your card information will not be stored. Instead, it is securely handled by a third-party payment processor specialising in online transaction security.

Our Cookie Policy 

Cookies are small text files stored on your device by a web browser, containing information about your previous visits to our site. Widely used across the internet, cookies enable us to recognise your return visits without uniquely identifying you or your device. Rest assured, our cookies do not grant us access to your computer or any personal information about you.

We utilise this data to enhance your browsing experience. For instance, if you add items to your online shopping basket, leave our website, and return later, your items will still be in your basket. Additionally, cookies ensure that the advertisements you see online—both on our website and on third-party sites—are more relevant to you.

By using our website, you consent to cookies being used in accordance with our Policy. If you wish to disable cookies, you can do so by adjusting your browser preferences. However, please note that disabling cookies may affect the functionality of our website.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

Your Rights

Under the GDPR, you have the following rights regarding your personal information:

• The right to be informed about how your data is being used 
• The right to access the personal information we hold about you 
• The right to have your data corrected if it is inaccurate or incomplete 
• The right to request that we delete your data or stop processing it
• The right to object to the processing of your data for marketing purposes or on grounds related to your particular situation

How Long Do We Keep Your Information?

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete it.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please do not hesitate to contact us at hello@knotandgrain.com. We will be more than happy to assist you and address any issues.