STANDARD DELIVERY (£50.00 FLAT RATE ON FLOORING ORDERS)
We’re not into offering ‘free delivery’ to simply hide the cost within inflated product prices.
We like to keep things simple here at Knot & Grain, so we charge one simple flat rate of £50.00 (incl VAT) for any standard flooring delivery – no matter how big, or small, your order is.
DELIVERY TIMESCALES
Standard delivery timescales will vary depending on the product you’ve ordered.
Bespoke wood floors
The majority of our floors are made bespoke. These made to order floors will be delivered to you by Palletways within 12-14 working days. Our team will call you once your flooring is ready to dispatch with an estimated delivery day. Palletways deliver Monday-Friday between 7.00am and 7.00pm (Saturday deliveries can be arranged for an additional charge).
In stock/ Ready-to-go floors
Our ready-to-go floors are held in stock and are therefore ready to be delivered to you. If opting for standard delivery, your in-stock goods will be delivered within 3-5 working days by Palletways. If you have ordered an unfinished/ unstained floor and you require your order sooner, we can deliver your order the next day (orders placed before 12.00 noon) at a cost of £85.00. Make sure that you select ‘Next Day Delivery’ at the checkout. Palletways deliver Monday-Friday between 7.00am and 7.00pm (Saturday deliveries can be arranged for an additional charge).
Accessories
Many of our accessories (such as floor trims/ door bars) are made to order to match your custom flooring order. These will be shipped alongside your flooring order within 12-14 working days. You will be contacted once your order is ready to be dispatched.
Other accessories, such as underlays, primers, oils, lacquers and adhesives can be ordered individually. The cost to ship these items is £50.00 and standard delivery will be within 3-5 days.
KERBSIDE DELIVERY AND ACCESS
All our deliveries are kerbside, so the delivery address will need to be easily accessible for HGVs and large vehicles. If access to your property is likely to be problematic, please let us know when placing your order so that was can discuss alternative delivery options with you.
WHERE DO WE DELIVER?
We deliver throughout Mainland UK. Some exclusions will apply based on your postcode area (including areas of Northern Scotland and the Scottish Isles, Northern Ireland, the Channel Islands, and some hard-to-reach areas of the UK). If you are unsure whether we deliver to you, please feel free to give our team a call and we can check for you.
Unfortunately, we do not currently ship internationally, however we can deliver to the UK depot of your chosen international shipping partner. For more information, please give us a call, or drop us an email on hello@knotandgrain.com
FAILED DELIVERIES
If we try to deliver your goods to your home but are unable to do so because nobody is home or the goods are refused, then you will be liable for any extra costs to return the item to us and for any additional delivery costs. This also applies if the order was cancelled or changed within 48 hours prior to delivery.
DAMAGED GOODS
We carefully check each item prior to dispatch and ensure to package them so they arrive undamaged. However, we understand that sometimes an item may be damaged during transportation.
We ask that you thoroughly check your goods immediately on delivery to ensure there is no damage to your items. Should you identify any damage, you must sign for as 'Damaged on delivery', otherwise you’ll be responsible for the return delivery charge. Claims for damaged goods must be made within 14 days of delivery.